The challenge
Not the tooling, but the operating model
Agentic AI primarily changes what you ask of your team. For engineers, the focus shifts to steering, adjusting, and reviewing.
But this way of working does not emerge by itself. Most teams are structured around linear processes, individual tasks, and full control over their own work. Agentic AI breaks through this and introduces a multi-actor system in which people and AI contribute simultaneously.
For IT management, the challenge is therefore not tooling, but capability building and redesigning the delivery model. Your team needs to learn how to work with agents and understand when this way of working is, and is not, effective.