Initially, the combination of ICT and Government does not seem a successful one. That impression is reinforced by the conclusions and no fewer than 34 recommendations listed by the Temporary ICT Commission chaired by Ton Elias in its research report ‘Naar grip op ICT’ [Towards control of ICT]. The fact that it can actually turn out differently is evident from the report ‘Lessen uit ICT-projecten bij de overheid’ [Lessons from ICT projects in the government] from the Netherlands Court of Audit. In the report, a sizable project in the national government is designated by the Lower House of Parliament as ‘good practice’. This project was carried out using Info Support’s Government Software Development Infrastructure. The Government Software Development Infrastructure is a version of the Endeavour development infrastructure specifically designed for the government market.


Carefully attuning the process of software development – from design through to roll-out and management – to the right development methods and tools is an absolute condition for developing good software. The Government Software Development Infrastructure contains a process which is transparent, measurable, manageable and therefore predictable. You are in charge of your software development, not your supplier.

Info Support has successfully implemented this process in practice at a number of government organizations.
Info Support’s Government Software Development Infrastructure supports various software development methods, including waterfall, agile and Scrum. It also provides support for making the transition from, for instance, waterfall to an agile approach.


When developing software, it is not only important to have the right resources and processes; ultimately it is the people who make the difference. How do you make sure you have the right people with the right expertise and mentality? How do you bring together the right people to create a high-performance team? It is important to get the most out of people and constantly improve at this as well, whether you are working with your own people or people you have hired in.

A service offered by the Government Software Development Infrastructure makes it possible to perform skills assessments (both technical skills and competence-based skills can be tested). On the basis of this, an independent outline emerges of where people are lacking knowledge and where there is room for improvement. Targeted training courses can help people work on these points for improvement and become certified where necessary. Training and coaching programs are available for all components from Info Support’s Government Software Development Infrastructure.

Development infrastructure for RDW

RDW is a public service provider in the mobility chain. According to Jan Stijk, Cluster Manager IT at RDW, continuity in the IT systems is very important for RDW. To give an example, he described the situation of a customer who goes to a garage for a periodic vehicle inspection. Let’s say the car cannot be cleared by RDW’s system as having passed inspection, then the customer cannot take it on the road. The systems must be available, therefore. Because RDW wanted to focus on the service provision to the customer, the set-up of the development infrastructure was outsourced to Info Support. You can see and hear more about this in the video on the side.